Making a picture album on facebook is not the easiest thing
You know sometimes I am really grateful that facebook exists.Living in England for the last 8 years its hard to keep up with all of my friends and know exactly what are they doing.
Social Media, saved me from the trouble as I can find people , find my friends, see what they are doing , talk to them, comment on their photos, play with them games…etc etc etc..
I like all that cause I consider myself an online media freak that wants to know everything that is going on online and getting the latest gadgets. Well, as much as my pocket can afford them.
However, sometimes I really get annoyed when I don’t get what I was promised from the social media that I gladly give my personal information and a part of my life. Cause when you give something, you expect something back and in this case from companies like Facebook I expect –among others- a good user experience.
This Christmas I went holidays to Costa Rica and as anyone that goes holidays on another part of the planet from where he lives, I came back with more than 600 pictures and my new digital camera. Well, as a good social open person that I am, I decided to choose the best pictures and upload them to Facebook so I can share them with my friends that they were in other countries around the world.
After a long process I managed to come down to around 240 pictures which I decided to upload on FB. But at that point all the problems began.
You see even if I have one of the best lines available in the UK –virgin fibre optics- it took quite some time to upload all the pictures to Facebook. Nevertheless I can accept that it can’t be facebook’s fault for that. However, when you change the way that you create an album every 6 months then you create the problems to the users that have to learn everything from the start again.
After I uploaded the pictures finally, I had to put my personal comments in all the pictures that I wanted, name the album, tag the places that I have been…countries etc etc…Before I had to re-order the pictures so the album had a proper timeline according to my holidays. So everyone would realise that this happened in the first days…that happened in towards the end….and that happened in the last days. It shouldn’t be so hard. After all, facebook gives you the opportunity to have a timeline in your profile, so it should be easy to have a timeline in your facebook album right? Wrong.
You see Facebook gives you the opportunity to re-order the first 200 pictures of your album . If you have more than 200 and somehow a picture that was supposed to be in the end was uploaded first…then you can’t move it.
Not to say that immediately after I uploaded the pictures the browser crashed. Not Google Chrome, but Mozilla also and Internet Explorer.
Even when I tried to upload it again so it will end up in the end of the album…well it was uploaded in the start…
Most probably you ll be thinking now….come on be serious…this is not a serious thing to blame Facebook. Well I am sorry but it is. That’s what you expect from the biggest social media company of the world, to offer you good user experience and not having to spend couple of hours for something that should be easy. If you don’t do it, then your customers may go somewhere else…yes like google+ as they left from MySpace and Hi5 some years ago to come to Mark Zuckenberk’s creation.
That’s the problem with Online Business, you must always be a step ahead from the competition and provide products or services that are not faulty. If you think that you are on top and you don’t continue to evolve or fix any problems you have as a company then you risk being overtaken by someone else.
And as far as I hear personally there are many people that are continuously disappointed with FB’s services.
You couldnt be more right mate!!!